You can delete your Umbriel Astrology account, and everything in it, yourself and at any time. It works the
same in the Umbriel app and on the website, and you don’t need to write to anyone first.
A member? Deleting your account also cancels your membership.
You don’t need to cancel first. When you delete your account we end any active or trial membership straight
away, so you are not charged again. We don’t automatically refund a payment that has already been taken; write to
hello@umbrielastrology.com if you think one was taken in error. If we
can’t reach our payment processor to cancel, we stop and tell you, and nothing is deleted until the membership is
cancelled.
How to delete it
Open Umbriel and sign in with the account you want to delete.
Scroll to the card called Keep your data safe and tap Delete my account.
Confirm. When it’s done you’ll see “Your account and everything in it are gone.”
If Umbriel ever tells you the account itself could not be deleted, email
hello@umbrielastrology.com and it will be deleted for you by hand.
Removing the app from your phone does not delete your account. Only the steps above do.
Can’t sign in?
Email hello@umbrielastrology.com from the address you signed up with
and ask for your account to be deleted. Writing from that address is how we know the request is yours.
What is deleted, straight away
Your account and your sign-in.
Everything you synced: your charts, the people you saved, your journal, notes, reports and progress.
The spare encryption key that lets you back in after a password reset.
Your public profile, and your community posts, comments and reactions.
Shared notes you own, and your place in notes other people share with you.
Your membership and purchase records in our database, and your reminders and notification settings.
Everything Umbriel saved on the phone or computer you delete from.
What is kept
Payment records. If you ever paid, our payment processor keeps its record of that payment, as the law
requires for tax and accounting. We never had your card details.
Feedback you sent. Messages from the feedback card are not linked to your account, so they stay. If you
added your email for a reply, it stays with that message. Write to us and we’ll delete them.
Your other devices. Umbriel keeps your charts on each device you use. A phone or computer you didn’t
delete from keeps its copy until you clear it there: open My Space and tap the button at the end of Keep your
data safe, which reads Erase everything or Delete my account.
Usage statistics. These are anonymous and never linked to you or your account, so there is nothing of
yours in them to delete.
Never made an account?
Then everything lives only on your device. Open My Space and tap Erase everything,
or clear this site’s data in your browser.
More about how Umbriel treats your data is in the Privacy Policy.